Frequently Asked Questions

 

How much does delivery cost?

Rates vary by destination, complexity and the size of the art work. Packing materials will also contribute to the final cost

During checkout, after choosing your shipping address, The shipping fee will be automatically calculated and added to your order.

The art work Ships from Clarens, Switzerland.

How long will it take for my order to arrive?

We aim to dispatch the artworks within 5 working days. We will also keep you up to date via email on the progress of your order.

The average shipping times vary by destination.

What is your return policy?

If you are not happy with your purchase, you have 3 days after reception of the artwork to return it. Provided the artwork is still in the same condition, we will reimburse you fully, although it is your responsibility to cover return postage.

If you would like to return an artwork, please fill in this form.

Import Taxes

If you are shipping internationally, please bear in mind that you may be liable for import duties and VAT.

Artworks are usually subject to import VAT at a reduced rate. Check with your local tax authority for more details. Import taxes are collected by the shipping company at the time the package clears customs. we are not involved in calculating or collecting import taxes.

Please contact us if you have any questions.

Can I pick up the work in person?

The artwork is available for pickup from the workshop in Clarens, Switzerland.

You can choose to pick up the artwork in person by selecting the option in-store pickup during checkout. In this scenario no shipping costs will be charged.

If you choose in-store pickup, we will contact you once your order is confirmed to coordinate timing and logistics.

How can I track my order?

After dispatching the artwork, we will keep you up to date via email, including sending out shipping confirmation and any tracking numbers.